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FAQ

What is a Segway?

The Segway is a self-balancing, personal transportation device designed to go anywhere people do. Easy to use and operate, the two-wheeled Segway sports high-tech gyroscopes that automatically respond to your body's movements, "sensing" when it should speed up and slow down. The Segway handles the balancing for you, so that you're always upright as you glide through any environment.

Can anyone go on a Segway tour?

Yes, absolutely. Everyone receives Segway training before the tour and we do not start the tour before you feel comfortable. After just a few minutes, or even seconds you will connect with the Segway and riding becomes natural and intuitive

What is your minimum age for riding your segways?

We have different Segway products and the minimum age varies between them.
Guided Segway tours in Copenhagen : 16 years (12 years if accompanied by an adult)
Segway Rental Copenhagen Beach : 10 years (8 years if accompanied by an adult)
Try a Segway - Indoor facility at Nikolaj Plads 34 in Copenhagen: 8 years

Is there a weight limit for the Segway PT?

The maximum payload for the Segway PT is 125 kg.

Are the tours cancelled in case of rain?

No. We operate rain or shine. Should it rain a bit we have extra rain protection in our office that is offered at no cost to you.

Do I need to reserve the Segway tour in advance?

You are always welcome to come by but we recommend you to book online to avoid disappointment.

Can I cancel my reservation and get my money back?

We offer a full refund for all bookings cancelled no later than 14 days before the tour

Can I change my reservation to another of your Segway tours?

A no fee you can change your reservation to any other of our Segway tours. Rebooking should be done minimum 2 hours before your reservation.

What languages does your guides speak?

Our open scheduled Segway tours are conducted in English or Danish. Our guides are trained to speak slowly and articulate well with guest who are not native in English or Danish. Private tours can be booked in English, Danish, German, French & Spanish.

What time do I need to get there for my tour?

Your tour will start promptly at the scheduled time. The latest check-in for our tour is 15 minutes prior to departure time. Please be aware that we have multiple tours departing throughout the day. If you arrive more and 20 min prior to departure time we may still be working with other guests.

Can a pregnant woman go on a Segway tour?

The safety of your unborn child is our priority, therefore pregnant women are not allowed on our tours.

Am I allowed to take pictures during the tour?

Absolutely! Short stops along the route will allow for some time to step down from your machine to get shots of the city and our guides are more than happy to take photos of you and your group on the segways as well.

Should I wear any specific clothes for the tour?

Ladies should avoid shoes with a high heel. Wear comfortable shoes and clothes. In the winter month you should wear extra layers of clothes to stay warm in the Danish Winter.

How big will my group be?

Our tours operate in groups of maximum 10 people per tour guide.

What if my party is more than 10 people?

If your party is larger than 10 people the group will be split up into more groups for safety reasons. The groups will depart simultaneously and you will all meet each other at stops we do along the way as we ride through Copenhagen.

How do we hear the tour guide?

Your helmet is equipped with a built in headsets in great quality. You will be able to hear our guide as we glide through the charming streets of Copenhagen.

Where is the meeting point?

All Segway tours begin at our office located at Nikolaj Plads 34. We are centrally located close to the main pedestian street, Stroeget

What's the closest train station?

The Copenhagen Central Stadion is a 20 minutes walk from our office. The metro station, Kongens Nytorv is a 5 minutes walk away.

Is there parking available near the office?

It is possible to park on the street where we are located and the streets around us (at a fee). However, as in most major cities, finding an available parking spot can be a challenge at times.

Can I rent a Segway in Copenhagen city without a guide?

I Copenhagen city we do not rent out our Segway without a guide. Should you wish a Segway without a guide this is offered at Amager Strand (Copenhagen Beach) by our sister company Copenhagen Segway. Read more on on www.copenhagensegway.dk 

Are the tours cancelled in case heavy snow and ice?

In rare occasions Copenhagen can experience heavy snow and ice in the month of December, January or February. Should the roads not have be cleared and ready for our segways - the tour will be cancelled and a full refund will be given.

I am organizing a group tour. What If I do not know exact number of participants by now?

We offer flexible group bookings where make a reservation for the maximum number of participants in the group – no money needs to be transferred at this time. 14 days before the tour we need the final number of participant and we will issue the invoice to you.

Prisgaranti